In the customer feedback parcel not received, we first asked for feedback from the courier company, but also gave her a certificate of receipt and signature of the signatory, the customer refused to cooperate in filling out the questionnaire, she told me it was a company purchase but did not tell me the name of the company, and asked me to send the goods directly to her again, but also submitted a refund application to the bank and gave me a bad review Translated with www.DeepL.com/Translator (free version)